Shipping & Returns Policy

Returns Policy

  • We gladly accept returns within 30 days from the date your order was placed.

  • Items must be returned in their original packaging and in new, clean, unused, and sellable condition exactly as received.

  • Items that are damaged, used, or dirty will not be accepted for return, and no refund will be issued.

  • Returns received after the 30-day window will not be accepted.

To begin a return, please contact our customer service team within 15 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for your return so we can expedite your request.

Please note:

  • Return shipping costs are the responsibility of the customer.

  • Customers must arrange and pay for the return shipment.

  • Go World 23 does not provide prepaid return labels.

  • Original shipping charges are non-refundable.

No returns are accepted more than 30 days from the original order date.

Exchange Policy

We’re happy to offer exchanges for other Go World 23 products within 30 days of your original order date.

  • Customers are responsible for all return shipping costs.

  • A $10 re-shipment fee applies to all exchanges, along with any difference in product price.

To initiate an exchange, please contact our customer service team for assistance.

Shipping Policy

We do our best to process and ship all orders within 2–3 business days.
Orders placed on weekends or holidays will be processed on the next regular business day (Monday–Friday).

All orders ship via UPS Ground from New York State. Delivery time varies based on destination and typically takes 1–5 business days after shipment.

Important Shipping Notes:

  • We cannot ship to P.O. Boxes, as UPS does not deliver to them.

  • We do not ship signature required by default; however, final delivery decisions are made by the UPS driver.

  • If your package must be re-shipped for any reason, all re-shipments will be sent signature required (no exceptions).

UPS Delivery Issues

If UPS delivers your package late or to the wrong address:

  • Go World 23 contracts with UPS, a third-party carrier, to deliver all packages.

  • We guarantee timely handoff of your order to UPS, but we cannot guarantee UPS delivery dates.

  • Delays may occur due to weather, incorrect addresses, or other shipping issues.

We will gladly work with you and UPS to resolve any delivery problems. However, Go World 23 cannot refund any portion of an order due to delays, address errors, or carrier delivery mistakes.

Customer Pick-Up

For safety and logistics reasons, customer pick-up is not available - no exceptions.

International Shipping

At this time, we only ship within the contiguous United States.
We do not offer international shipping.